Phone Etiquette for the Workplace

Why is Phone Etiquette Important?

Phone Etiquette for the Workplace is an essential life skill. It is a part of Customer Service that cannot be overlooked. The person answering the phone for a company / business / organization, is generally the first point of contact and therefore the vital first impression.

You cannot afford to be lapse in this area. You need to ensure that all those answering the phone know how to do so in a professional, friendly and prompt manner. This affects the  bottom line for your business!

Training Resources to use with your Students | Learners