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Why is Phone Etiquette Important? Phone Etiquette for the Workplace is an essential life skill. It is a part of Customer Service that cannot...
What is Time Management? Time Management is the ability to plan out the available time you have in order to maximize productivity. If you ca...
What are Ice Breakers? Ice breakers are an effective way of starting a training session, classroom lesson or team-building event. In a teach...
Active Listening Skills are a part of communication that can often be neglected. This can lead, to miscommunication, misunderstanding, confu...
Earth Day takes place  on 22 April every year. It is a worldwide movement that offers an ideal opportunity to get learners thinking about th...
  This special day is upon us, March 8th. Yes - its International Women's Day. A great time to celebrate women and bring awareness to so...
BUSINESS MEETINGS Do we need Meetings? It's important to ask this question before you call a meeting. According to the Harvard Business ...
Workplace Bullying  Workplace Bullying is a topic that those of us that have been in the workplace long term, generally have some experience...
 People often ask me how to get a full list of all the shortcut keys available. Well this video shows you how to do that in a few simple ste...